I never did get that line from Love Story....love is never having to say you're sorry. Whatever was meant, the medical industry has certainly practiced the position. If a caregiver, doctor, nurse, or hospital, thinks the patient is seeing a lawyer that's the end of talking. If you want to know what happened, get a subpoena.
University of Michigan is trying a new approach, maybe something like the way you would run your life. "The health system has an institutional policy, which calls for open communication with patients and their representatives after a complaint. The hospital reviews the complaint impartially, including peer review. The health system offers to meet with the patient's legal counsel if he or she has representation. If during the review, the hospital determines that medical care was inappropriate, the hospital apologizes to reach a resolution, which may be a settlement. Even if the review determines that care was appropriate, the hospital still offers to meet with the patient to explain what happened."
This policy of being open and honest with the patient has resulted in reduced legal action against the hospital and doctors. "Viewing the courtroom as the last resort, the health system's model has resulted in fewer malpractice claims, from 260 pre-suit claims and pending lawsuits in July 2001 to currently 100. The average legal expenses also fell 50 percent since 1997, and open-to-close time for claims dropped to 10 months from more than 20 months in 2001."
They report that many patients just want to know what happened and drop all action after an explanation and an apology. The fear that an apology would confirm guilt and insure a law suit has kept doctors silent in the face of circumstances that could easily be addressed with a simple I'm sorry.
Looks like Mom was right!
University of Michigan is trying a new approach, maybe something like the way you would run your life. "The health system has an institutional policy, which calls for open communication with patients and their representatives after a complaint. The hospital reviews the complaint impartially, including peer review. The health system offers to meet with the patient's legal counsel if he or she has representation. If during the review, the hospital determines that medical care was inappropriate, the hospital apologizes to reach a resolution, which may be a settlement. Even if the review determines that care was appropriate, the hospital still offers to meet with the patient to explain what happened."
This policy of being open and honest with the patient has resulted in reduced legal action against the hospital and doctors. "Viewing the courtroom as the last resort, the health system's model has resulted in fewer malpractice claims, from 260 pre-suit claims and pending lawsuits in July 2001 to currently 100. The average legal expenses also fell 50 percent since 1997, and open-to-close time for claims dropped to 10 months from more than 20 months in 2001."
They report that many patients just want to know what happened and drop all action after an explanation and an apology. The fear that an apology would confirm guilt and insure a law suit has kept doctors silent in the face of circumstances that could easily be addressed with a simple I'm sorry.
Looks like Mom was right!
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